F.A.Q

We offer cleaning services in the following lines:

Residential
Airbnb
Commercial
Industrial
Specialized
Additionally, we provide repair services such as painting, maintenance, restoration, air conditioning, electricity, and more.

Yes, at Puff Cleaning, we offer daily cleaning services for homes, offices, and commercial premises. We are committed to providing cleaning solutions tailored to your specific needs and required frequency.

Requesting a residential, specialty, or Airbnb service (no more than 2 units) is as easy as making an online purchase. Visit our website www.puffcleaning.com and follow these simple steps to schedule your service:

Enter the zip code corresponding to your area.
Select the service you need, along with its conditions and restrictions.
Choose the date, time, and size of the space for your scheduling.
Make payment using your preferred payment method.
Done! You will receive confirmation of your purchase and the scheduling of your service.
You can also schedule the cleaning through our telephone lines or WhatsApp in each office. For corporate services, we invite you to leave your contact information or contact us directly through our telephone lines to receive personalized advice.

Yes, it is possible, but payment must be made and confirmed before work begins. However, we recommend that you pay at the time of contracting the service through our digital platform to immediately confirm the reservation. If you choose Zelle as your payment method, be sure to send the receipt to the manager in charge via WhatsApp.

The cleaning products and equipment necessary to carry out the work are included in the service. However, if the client prefers to provide them, they can do so when our staff arrives on site.

Of course! At Puff Cleaning, we take the privacy of your personal data very seriously. That’s why we use Amazon Web Services (AWS), globally recognized as one of the most secure ecosystems. AWS has data security certifications and advanced digital risk mitigation strategies, allowing us to ensure maximum protection of our customers’ information and the security of their payments. You can trust that your data will always be safe with us.

Yes, you can request a guarantee for the cleaning service. At our company, we are committed to your satisfaction, which is why we offer this guarantee to ensure that the work performed meets your expectations. If any issues arise, it is important that you notify us as soon as possible, preferably within the first 24 hours after cleaning, so that we can resolve them efficiently and promptly. You can make the request through our WhatsApp channel enabled on the platform. Remember to take into account the warranty policies. We are here to ensure you receive the best service possible. Thanks for trusting us!

Yes, it is possible to make a service request without the reservation holder being present. However, it is important that an adult with the authority to make decisions be present during the execution of the service.

Yes, the cleaning products we use are environmentally friendly. They are formulated with biodegradable ingredients and contain no harmful chemicals, minimizing their negative impact on the planet. Additionally, our packaging is recyclable to promote sustainability.

All our employees wear distinctive uniforms of our company, making them easy to identify. In addition, they use vehicles and work tools with our logo clearly visible, ensuring that you can always recognize our brand. Additionally, each member of our team carries an official company identification card, which includes their name and photo. This guarantees their authenticity and belonging to our organization. This way, you can feel safe and confident that you are interacting with someone on our team. We want you to always feel secure.

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